Description

This module highlights how to support frontline practitioners to engage with parents in addressing destructive conflict with a view to improving outcomes for children. It focuses on the skills practice of managing team members faced with parental conflict conversations to develop their skills and confidence levels, empowering managers to practically support their team members to consistently develop and subsequently apply their learning.

Objectives:

• By the end of this half-day, skills-based workshop, participants will be able to:
• Support members of staff through the handling of parental conflict situations
• Recognise the importance of maintaining a focus on reducing parental conflict
• Apply the evidence-base to day to day interactions with parents
• Utilise the tools from the toolkit to support frontline practitioners to work with parents in conflict
• Use questioning to probe for further details where necessary
• Handle supervisory discussions involving parental conflict cases
• Advise staff members on the appropriate course of action appropriate to the situation

Audience:

This module is specifically for those with managerial or supervisory responsibility for front line practitioners who work in a range of organisations. The module is designed as a skills-based workshop exploring the knowledge, skills and behaviours needed to support staff to identify, intervene or escalate parental conflict situations they encounter.